Refund Policy

1. 24 Hours Trial

We provide a 24 Hours Trial option so users can review compatibility with their device, application, and internet connection before choosing a longer plan.

2. Refund Eligibility

Once a subscription has been activated and the account details have been delivered, sales are generally considered final.

Refunds may only be considered in limited situations such as:

• The account or access details are not delivered
• The service does not start at all after proper setup review
• A verified issue prevents initial activation from being completed

3. Situations Not Eligible for Refunds

Refunds are not normally issued for issues outside our direct control, including:

• Internet speed or local network issues
• Player, app, or device incompatibility not confirmed in advance
• Changes in channels, content layout, or app behavior
• User-side installation errors or unsupported custom setups

4. How to Request a Refund Review

If you believe your case qualifies for review, please use the contact form on the homepage and provide the relevant order details so our team can review the request.

Go to Contact Form

5. Review Time

Refund-related requests are typically reviewed within 24 to 48 hours, depending on the complexity of the issue and the information provided.